Welcome to the Tradeloop Dispute Resolution Process. Before filing or responding to a Complaint please review the terms and conditions in, and linked to, this Agreement, including our Terms of Service Agreement and the Tradeloop Code of Business Practices and Ethics (the “Code”).

THE ETHICS CODE OBLIGATION. By participating in the Ethics Process, you have agreed to be bound by the Code in order to ensure high standards in all dealings and business transactions among the Tradeloop Community. In the event that you have a dispute with, you shall agree to the processes and procedures provided for filing and responding to a Complaint as a first attempt to amicably resolve the dispute.

MEMBER WARRANTIES. By participating in the Ethics Process, you undertake and warrant that your participation in the Dispute Resolution Process will be honest and that you will act in good faith in all proceedings with the parties so that the Ethics Committee can arrive at a prompt and fair resolution of the dispute.

RESOLUTION OF DISPUTES. By participating in the Ethics Process, ou acknowledge that Tradeloop has no control over the quality, safety, legality or accuracy of Content, the ability of sellers to sell items or the ability of buyers to pay for items. Tradeloop cannot ensure that a buyer or seller will actually complete a transaction. Tradeloop and the Ethics Committee will, however, seek to amicably resolve disputes.

You acknowledge and understand that if the Respondent does not respond to the Complaint within seven (7) business days, the Complaint will be publicly posted. You further acknowledge and understand that if the Ethics Committee determines there has been a violation of the Code, the Complaint will be publicly posted. If, however, it is determined that there has been no violation of the Code, the matter will be closed and remain confidential.

You also acknowledge that Tradeloop and the Ethics Committee will not act as a collection agency, but will warn of problems with non-payment. In the case of a non-payment dispute, you shall (i) show due diligence in pursuing the debt and (ii) have written off the debt as uncollectible per generally accepted accounting procedures. At a minimum, to pursue a dispute regarding non-payment, Tradeloop will require:

  1. The length of time the fee was receivable
  2. Documentation of internal attempts to collect the funds
  3. The name and contact information for the collection agency used to attempt to collect the funds (will be kept confidential)
  4. A statement from an accountant or Corporate Officer stating the amount and date the funds were written off as uncollectible

Maintaining confidentiality is critical to the Ethics Process. Confidentiality encourages candor and a full exploration of the issues. A commitment by Claimants and Respondents to hold information in confidence within the process must be honored. There are some types of cases or points in the process, in which confidentiality is not protected. In such cases or at such points in the process, Committee Members will advise the parties that the confidentiality of the proceedings cannot or will no longer be maintained. For more information, please read about our Privacy Policy.

Understand that according to Section 230 of the Communications Decency Act, owners of "interactive computer services" have legal protection from liability. Only the actual "speaker of the information" can be held responsible. The "provider" (us) shall not be treated as "publisher" of what other people say. For further information read this article we wrote or read the Wikipedia article.

If a dispute cannot be resolved utilizing the procedures provided for in the Code, you agree to indemnify and hold harmless Tradeloop from any claim or demand, arising out of the processes and procedures for dispute resolution, or your violation of any law or the rights of a third party as agreed to in Section 9 of the Terms of Service Agreement.

By clicking below you acknowledge and agree to above terms and conditions.